Our Research

Opportunities to expand financial inclusion within Indonesia’s digital platform economy

By Jake Kendall and Stephen Deng

This paper takes a critical look at the potential for digital platforms to be partners in expanding financial inclusion in Indonesia. While we focus on financial inclusion, many of the strategies and interventions we discuss might also be beneficial seen through the lens of economic empowerment and growth.

Conversational interfaces and the long tail of languages in developing countries

By Jake Kendall, Georgia Barrie, and Adam Wills

This paper explores the ability to use Natural Language Processing to create conversational interfaces for digital products and services used by low-income people. Companies may be able to use artificial intelligence and natural language processing to improve agriculture, disaster response, health, and financial services for low- income people. Governments and NGOs may also be able to use these technologies to improve service design and delivery.